All of our merchandise is of excellent quality and is guaranteed to be .925 Sterling Silver unless otherwise noted. Sterling silver manufacturers use a variety of techniques to minimize tarnishing (such as a rhodium finish), hence finishes may vary. Since we carry a huge variety of styles from many different sources, we DO NOT guarantee nickel free jewelry.
Please visit our online catalog at www.925silvercatalog.com for a huge selection of items! Please contact me for your vendor code to complete your order. You can also contact me here to have a specific item listed on SUZABELLA that you see in the catalog. I have over 10,000 items available and I am trying to get them all listed here.
Since we do offer discounts in our listings, we will only honor 1 discount per order. For example, if you purchase 2 items and in each listing there is a coupon for 20% off..you will not get 40% off..just 20%. If you have more than one item in your cart and there is more than one discount offer and they are different; we will honor the larger of the two discounts. We do not apply discounts to shipping charges.
Items are shipped within 5 business days of payment clearing. We use UPS Ground and USPS First Class. We also ship overseas.
Please check the shipping matrix for shipping charges to your country. If you do not see your destination; please contact us for a shipping quote.
We stand behind our items 100% so if you do have a problem with your order, please contact us immediately.
We do offer a 7 day return policy. We only offer refunds/exchanges if the item has a manufacturer defect or item has been grossly misrepresented. There are no buyer's remorse returns. Please contact us before returning any merchandise to us. It is very important to follow the return policy. If you do not comply with the policy, your refund may be denied. Please contact us for more information.
7-day return policy (less shipping costs) for items returned in new and un-used condition in original packaging. All returns must be made within 7 days of original invoice date. Returns after 7 days are at the sole discretion of Suzabella and subject to re-stocking fees of 25% or more.
Please contact me for the return address
Enclose a copy of your invoice and a completed return form.
Return shipping fees are the responsibility of the customer. All returns must be made in a sturdy box. Returns sent in envelopes or padded envelopes will be refused due to potential for crushing damage during transit. Returns after 10 days are at the sole discretion of Suzabella and may be subject to restocking fees of 25% or more. Shipping charges are not refundable. Items damaged in transit during return are customer's responsibility.